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Advice centre articles
NHS Scotland launches new complaints procedure
Time to read article: 3 mins
The new Complaints Handling Procedure places an emphasis on empowering all staff to resolve issues “on-the-spot” where they can. You also have to make sure you record all complaints, even those resolved efficiently. Sara Dawson explores all the changes below
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Articles and features
28/09/2017
Working in casualty in Uganda
Working in casualty in Uganda
Time to read article: 3 mins
Dr Aaron Madhok reflects on his time working in Africa
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Articles and features
28/09/2017
Challenging interactions with colleagues
Challenging interactions with colleagues
Time to read article: 3 mins
Poor communication between doctors lies at the heart of many complaints, claims and disciplinary actions. Dr Mark Dinwoodie, consultant in medical education, explains the importance of maintaining good relationships with colleagues and communicating effectively with other health professionals
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Articles and features
28/09/2017
On the ward: Everyday consent dilemmas
On the ward: Everyday consent dilemmas
Time to read article: 2 mins
Dr James Thorpe, Medicolegal Adviser at Medical Protection, reflects on a common issue where junior doctors are asked to perform roles outside their competence, in particular taking informed consent for surgical procedures and other invasive investigations
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Articles and features
28/09/2017
Using chaperones
Using chaperones
Time to read article: 2 mins
Dr Ben White, a Medical Protection Medicolegal Adviser, discusses the use of chaperones during intimate examinations
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Articles and features
28/09/2017
Top tips for staying safe on social media
Top tips for staying safe on social media
Time to read article: 3 mins
Foundation doctors are increasingly using social media and smartphone apps to communicate with each other and senior colleagues. While this has many advantages, there are pitfalls to consider. Dr James Thorpe, Medicolegal Adviser at Medical Protection, investigates.
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Striking a balance
Time to read article: 2 mins
The cost of clinical negligence claims is becoming unsustainable. MPS is leading a campaign to strike a balance between reasonable and affordable compensation.
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An essential guide to consent - Voluntariness
Time to read article: 11 mins
Patients overtly coerced into undergoing treatment they do not want can rightly claim that their “consent” was not given freely and is therefore not valid. Cases of overt coercion are rare, but there are circumstances in which patients may feel that they have been covertly pushed into accepting treatment they would prefer not to have had. For example, in some circumstances patients may find it very difficult to say “No” to the proposed treatment, or to challenge the doctor’s assumption that they would have no objections to going ahead.
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Location: Your premises (Read more for further details)
Time to read article: 1 mins
Learning From Events
With more than 300 million patients consulting with primary care teams annually it’s unfortunately inevitable that a proportion will suffer some form of unintentional harm, mostly of low to moderate severity. Research has suggested that around 1-2% of consultations in primary care are associated with an adverse event. The cost of harm – to patients, to those working in healthcare, and to productivity – is significant.
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