This workshop will help you to gain a greater understanding of the patient safety culture that exists in your practice, allowing you to identify and target areas for improvement.

Handover is a critical time when things can go wrong. Dr Pallavi Bradshaw, MPS medicolegal adviser, shares advice on what information should be handed over to the team coming on, while highlighting the importance of good communication.

In 2007 Clare Bowen’s five-year-old daughter Beth died during surgery at a hospital in the UK. Here she tells her story to Sara Dawson – and relays her hopes that it will reduce the likelihood of such an incident happening again

The Commission safeguards the interests of people with mental illness and learning disabilities, and earlier this year issued detailed guidance on the administration of covert medicine. Here Lynn McBean, communications manager, describes the work of the organisation.

Text messaging allows practices to target and contact hundreds of patients within minutes. Patients can respond by text with replies automatically forwarded to a specified email address. Many practices are signing up to using a text messaging service to inform patients of appointments, flu vaccinations etc.

Access to NHS care for migrants and visitors will change as a result of the Immigration Act 2014. MPS senior medicolegal adviser Dr Bryony Hooper outlines the current position and likely changes.

Sir Robert Francis QC is heading up an independent review into creating the open and honest reporting culture in the NHS.

Medicolegal expert and MPS spokesperson, Dr Pallavi Bradshaw, questions the new approach to end of life care outlined by the government.

Medicolegal adviser and MPS spokesperson, Dr Pallavi Bradshaw, outlines the various tactics employed by the press and what to do if you become involved in a media story.

The Clinical Communication Programme (CCP)

A highly intensive interpersonal skills training programme which greatly enhances doctor-patient communication and creates significant behavioural and attitudinal change.

Your repeat prescribing journey

Repeat prescribing is a complex journey that accounts for 75% of prescriptions issued in general practice. With more than 20 steps from the initial decision to prescribe to the patient finally taking the medication, the opportunity for error is great. Therefore, it is no wonder that errors in repeat prescribing frequently occur.

This new workshop will provide you with a thorough understanding of the importance of medical records and aims to enhance your skills in making and keeping quality medical records.

The care.data programme has been subject to intense media coverage and scrutiny. GMC Chairman Professor Sir Peter Rubin looks at what doctors can disclose and in what circumstances.

Professionalism can be hard to define and even harder to teach. Dr Mark Dinwoodie, Head of Member Education at MPS, highlights some practical tips to encourage professionalism in trainees.

Kate Taylor, MPS Clinical Risk Manager, explores the implications for nurses of technology in general practice