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65 results found for "complaint response"
Press release 07/03/2018

MPS response to David Sellu MPTS outcome

MPS response to David Sellu MPTS outcome

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The MPTS has concluded that the GMC’s allegations against surgeon David Sellu, whose gross negligent manslaughter case was quashed in November 2016, are not proved.

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Press release 17/01/2018

Medical Protection responds to the GMC’s ‘State of Medical Education...

Medical Protection responds to the GMC’s ‘State of Medical Education and Practice in the UK’ 2015 report

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Medical Protection welcomes the insights which can be drawn from the General Medical Council’s (GMC) ‘State of Medical Education and Practice in the UK’ 2015 report.1 The report highlighted that of 2,750 complaints that the GMC investigated in 2014, 1,428 closed without further action. This means that more than half of all complaints that the GMC investigated closed with no further action on the practitioner. It was also reported that the average GMC case length was 6.2 months.

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Press release 19/12/2017

MPS response to GMC State of Medical Education and Practice report

MPS response to GMC State of Medical Education and Practice report

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The General Medical Council’s State of Medical Education and Practice 2017 report has been published today. Commenting, Dr Pallavi Bradshaw, Senior Medicolegal Adviser at the Medical Protection Society, said: “This report shows that the vast majority of GMC investigations are closed without action, the end result being that over a thousand doctors go through a needless, stressful and slow process each year...

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Press release 30/11/2017

MPS response to Justice Committee report on discount rate

MPS response to Justice Committee report on discount rate

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The Justice Select Committee has just published its report on the Government’s draft legislation on the discount rate. Commenting, Director of Claims Policy and Legal at the Medical Protection Society, Emma Hallinan, said...

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Press release 12/10/2017

MPS response to announcement on state-backed indemnity

MPS response to announcement on state-backed indemnity

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The Government has announced its intention to develop a new state-backed scheme for clinical negligence indemnity, for GPs in England. Read our response.

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Articles and features 03/07/2017

Expert advice to avoid claims and complaints

Expert advice to avoid claims and complaints

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We can provide you with expert advice on a wide range of topic areas, doctor to doctor, over the phone, via email or through our extensive online resources.

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Articles and features 15/03/2017

Dealing with complaints

Dealing with complaints

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Kirsty Plowman considers how complaints can affect you and offers tips for tackling any you may receive

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Press release 18/01/2017

MPS response to the GMC's guidance on consent

MPS response to the GMC's guidance on consent

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The Medical Protection Society (MPS) welcomes the opportunity to respond to the General Medical Council’s (GMC) survey on its Consent guidance.

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Press release 23/09/2016

MPS response to the GMC’s consultation on the UK List of Registered M...

MPS response to the GMC’s consultation on the UK List of Registered Medical Practitioners development

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MPS used the consultation to make the point that the GMC’s ambition should be for information held on the register to be fully up-to-date, accurate, and dependable. This is the register’s core purpose and current function, and should remain so.

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Press release 18/03/2016

Medical Protection reminds members of its position on apologies

Medical Protection reminds members of its position on apologies

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Following the launch of the Parliamentary Health Service Ombudsman’s (PHSO) report titled General practice complaint handling across England: a thematic review, which was released today in collaboration with the Care Quality Commission (CQC), NHS England and Health Watch, Medical Protection reminds members of its position on apologies.

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Factsheet 01/10/2015

NHS complaints procedure - Wales

NHS complaints procedure - Wales

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New regulations on NHS complaints in Wales came into force on 1 April 2011. The regulations, along with guidance, are designed to make complaints handling open and accountable, fair and proportionate, and patient-focused – with a view to seeking continuous improvement.

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Press release 06/08/2015

MPS responds to Professional Standards Authority's report on Rethinki...

MPS responds to Professional Standards Authority's report on Rethinking Regulation

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In response to the Professional Standards Agency’s report on ‘Rethinking regulation’, Dr Pallavi Bradshaw, Senior Medicolegal Adviser at MPS said:

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Press release 21/07/2015

NHS LA triennial report: Action needed to drive down cost of clinical...

NHS LA triennial report: Action needed to drive down cost of clinical negligence, says MPS

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NHS LA triennial report: Action needed to drive down cost of clinical negligence, says MPS In response to the Department of Health’s triennial review of the NHS Litigation Authority (NHSLA), the Medical Protection Society (MPS) is pleased that the cost of clinical negligence is recognised as an issue but wants to see a debate on the merits of a limit on future earnings and future care costs

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Press release 20/07/2015

NHS liabilities of £28.3bn are unaffordable, reform needed says MPS

NHS liabilities of £28.3bn are unaffordable, reform needed says MPS

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In response to the NHS LA’s estimates that £28.3bn will be needed to cover known and future claims for clinical negligence for past patient care – up by 10% on last year – the Medical Protection Society (MPS) urges the government to prioritise reform of the legal system.

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Articles and features 01/06/2015

Poor complaints handling

Poor complaints handling

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The key to resolving many complaints is handling them early on at a local level. Terri Bonnici, MPS medical complaints adviser, presents a case study showing what could happen if you don’t get to grips with a complaint in the early stages.

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Factsheet 06/05/2015

Removing patients from the practice list

Removing patients from the practice list

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Removing patients from the practice list is an emotive issue, risking criticism from bodies such as the Ombudsman, the GMC and the media, and should only be used as a last resort. The reasons for removing a patient from the list can be varied, but it should not be in response to patients lodging a complaint or failing to comply with treatment. Nor should it be used purely because a patient is highly demanding, offers criticisms or questions his/her treatment.

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Factsheet 02/02/2015

Report writing - Scotland

Report writing - Scotland

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One incident can be investigated in a number of different ways – as a complaint, a clinical negligence claim, a criminal case, a disciplinary matter by your employer, a Procurator Fiscal’s FAI or a complaint to the GMC. An important starting point is your written report on the circumstances of the incident. This factsheet gives more information about writing this report.

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Factsheet 05/01/2015

Clinical negligence claims – What to expect - Scotland

Clinical negligence claims – What to expect - Scotland

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A clinical negligence claim is a demand for financial compensation for alleged harm caused by substandard clinical care. Common reasons for claims include failure or delay in diagnosis, or incorrect treatment. In fact, many claims arise out of poor communication. This factsheet outlines the main stages in the legal process of a claim and what it means for you. If you receive a complaint, and this is not being dealt with by your NHS or other employer, you should contact MPS immediately.

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Press release 17/09/2014

MPS says the Medical Innovation Bill is unnecessary

MPS says the Medical Innovation Bill is unnecessary

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In response to the recent Legislation to encourage Medical Innovation Dr Nick Clements, Head of Medical Services at MPS said, "The Bill is unnecessary. Current law already allows doctors acting responsibly to innovate without fear of clinical negligence claims, provided they have the support of a responsible body of peers and the patient’s informed consent. The Bill gives false reassurance to doctors over their legal position and could undermine clinical trials therefore disrupting medical research.

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