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Advice centre articles
Communicating with patients by text message - Scotland
Time to read article: 2 mins
Text messaging allows practices to target and contact hundreds of patients within minutes. Patients can respond by text with replies automatically forwarded to a specified email address. Many practices are signing up to using a text messaging service to inform patients of appointments, flu vaccinations etc.
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Needlestick injuries - Scotland
Time to read article: 3 mins
Needlestick injuries can be classified as any piercing wound caused by a hypodermic needle, or by other sharp instruments or objects such as scalpels, mounted needles, broken glassware, etc. This factsheet sets out the main concerns for healthcare professionals and what to do when needlestick injuries happen.
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NHS complaints procedure – Local Resolution
Time to read article: 3 mins
MPS understands that handling complaints can be complex and stressful. It requires time and commitment during a period when individuals are feeling at their most vulnerable. Getting it right can pay huge dividends and this factsheet aims to provide you with what you need to know about NHS complaints.
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Clinical negligence claims – What to expect - Northern Ireland
Time to read article: 3 mins
A clinical negligence claim is a demand for financial compensation for alleged harm caused by substandard clinical care. Common reasons for claims include failure or delay in diagnosis, or incorrect treatment. In fact, many claims arise out of poor communication.
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Articles and features
21/04/2015
Making the complaints process easier
Making the complaints process easier
Time to read article: 1 mins
MPS Complaints Adviser Sue Taylor explains how using the NHS Complaints Advocacy Service can help practices
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Confidentiality – Disclosures without consent - Wales
Time to read article: 6 mins
Certain circumstances can mean you are obliged to disclose information about a patient, even if you do not have their consent; under other circumstances, disclosure may be justifiable. This factsheet gives you further information about these circumstances.
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New regulations from the Competition and Markets Authority
Time to read article: 1 mins
A new Order from the Competition and Markets Authority (CMA) came into force on 6 April 2015 following an investigation into the independent healthcare market.
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Articles and features
14/04/2015
From ward to world: Dr Andrew Murray
From ward to world: Dr Andrew Murray
Time to read article: 2 mins
The Namibia desert between Luderwitz and Walvis Bay has the highest sand dunes and the lowest average precipitation in the world. There are no permanent inhabitants – it’s simply too hot.
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Articles and features
01/04/2015
Surviving on calls
Surviving on calls
Time to read article: 1 mins
Top ten tips to survive those dreaded on calls
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