Advice centre

This workshop will help you to gain a greater understanding of the patient safety culture that exists in your practice, allowing you to identify and target areas for improvement.

The words CQC and inspection can strike fear into the hearts of practices; what can your practice do to get through this daunting time? Charlotte Hudson investigates.

Cross Hills is a semi-rural practice on the edge of the Yorkshire Dales, located between Keighley and Skipton. Part of the Airedale Wharfedale and Craven Clinical Commissioning Group, it is a training practice with just over 12,000 patients, ten GPs, one Registrar, two advanced nurse practitioners and a full practice nursing team, as well as dedicated admin support staff.

In April the clinical landscape of the NHS will undertake the biggest change since its inception in 1948. In his analysis of the changes, Dr Simon Abrams raises concerns over potential conflicts of interest.

MPS clinical risk manager Diane Baylis shares risk advice for practices in how to prepare for a CQC inspection.

Consent for taking photographs and making recordings is vital, explains MPS medicolegal adviser Dr Pallavi Bradshaw.

The second stage is where the complaint is not resolved in the practice and the complainant asks for an Independent Review by the Scottish Public Services Ombudsman.