Advice centre

The CQC’s new regulations introduce the new fundamental standards, detailed below.

The CQC is the regulator for health and social care in England. It monitors, inspects and regulates general practices to make sure they meet fundamental standards of quality and safety.

You can get direct assistance from Medical Protection by requesting a Clinical Risk Self Assessment (CRSA), which is a systematic approach that identifies risk and develops practical solutions, as one of the benefits of membership. Our experience has been that a CRSA is invaluable in assisting practices in preparing for their CQC inspection and also post-CQC inspection, to assist with issues raised by the CQC inspector.

The CQC wants to define what good quality care looks like in order to be able to effectively inspect and rate practices.

The overwhelming majority of patients receive safe and effective care. However, when things do go wrong, it can be catastrophic for all involved. Part of being professional is having the knowledge and awareness to deal with such situations effectively.

MPS understands that handling complaints can be complex and stressful. It requires time and commitment during a period when individuals are feeling at their most vulnerable. Getting it right can pay huge dividends and this factsheet aims to provide you with what you need to know about NHS complaints.

The CQC has agreed not to use bandings for GP intelligent monitoring, following a thorough review of last year’s process and outcomes.

The CQC has introduced a new regulation that makes it a statutory duty to have systems in place that capture patient safety incidents.