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Advice centre articles
HSC complaints procedure – Hospital setting
Time to read article: 5 mins
Complaints in health and social care: standards and guidelines for resolution and learning (2009) aims to provide a simple, consistent approach for staff who handle complaints, and for patients who raise complaints across all health and social care services.
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Report writing - Northern Ireland
Time to read article: 3 mins
One incident can be investigated in a number of different ways – as a complaint, a clinical negligence claim, a criminal case, a disciplinary matter by your employer, a Coroner’s inquest or a complaint to the GMC. An important starting point is your written report on the circumstances of the incident. This factsheet gives more information about writing this report.
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NHS complaints procedure – Second Stage Complaints
Time to read article: 1 mins
The second stage is where the complaint is not resolved in the practice and the complainant asks for an Independent Review by the Scottish Public Services Ombudsman.
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