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Advice centre articles
NHS Complaints Procedure - Wales
Time to read article: 3 mins
The regulations on NHS complaints in Wales are designed to make complaints handling open and accountable, fair and proportionate, and patient-focused. The emphasis is on resolving concerns in a timely fashion, openly and honestly, and a philosophy of “investigate once, investigate well”.
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Video: Chain reaction
Time to read article: 6 mins
This video provides some valuable lessons in diagnosis, documentation and the information that needs to be communicated to patients.
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Who else is in the room?
Time to read article: 2 mins
A patient undergoing a colonoscopy claims her modesty is disregarded during the procedure. What did Medical Protection do to tackle this allegation?
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Chain reaction
Chain reaction
Time to read article: 3 mins
A patient presents with a sore wrist after a fall.
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The challenges of making a challenge
Time to read article: 3 mins
A patient’s solicitor sought disclosure of a GMC expert report after a case had been closed. Medical Protection successfully challenged this, only for the decision to be overturned at appeal. Kirsty Sharp, content editor at Medical Protection, looks at the challenges of making a challenge
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A missed diagnosis but no negligence
Time to read article: 3 mins
News and updates
26/01/2018
Dealing with a complaint
Dealing with a complaint
Time to read article: 2 mins
- when member benefits are much more than a ‘nice to have’.
As a GP we know you’re facing constant pressure, with greater patient demands, increased regulatory control and the ever-looming risk of a complaint being made against you if something goes wrong. This is why we work hard to try and limit the stress that members face and support them wherever we can.
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A guide to effective complaints resolution - England
All healthcare providers within the NHS have legal, contractual and professional obligations to provide an accessible and suitably responsive complaints procedure for service users.
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Complaints culture
Time to read article: 6 mins
Complaints to the regulator against doctors have hit a record high, rising more sharply than for any other health professional. Is this down to poor practice or a changing complaints culture? Sara Williams investigates
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