28/01/2016 Mastering Difficult Interactions with Patients – Team Preview Article Mastering Difficult Interactions with Patients – Team Time to read article: 1 mins Close Preview Doctors who received training to improve their communication skills report a significantly lower rate of difficult interactions. Read more Article contains Text Tagged in... England Generic Medicine Northern Ireland Scotland GP locum Training & cpd
27/01/2016 Mastering Shared Decision Making – Team Preview Article Mastering Shared Decision Making – Team Time to read article: 1 mins Close Preview Patient dissatisfaction with the decision making process about their treatment options can increase the risk of complaints or claims against a doctor. Read more Article contains Text Tagged in... Wales Decision Making England Generic Medicine GP locum Scotland
Workshop Mastering Shared Decision Making Preview Article Location: Various (Read more for further details) Close Preview Mastering Shared Decision Making When a patient is dissatisfied with the decision-making process surrounding their treatment, the risk of a complaint or claim can increase drastically. This workshop provides expert insights into conducting conversations with your patients. It will help you provide the advice they need to reach healthcare decisions that are right for them. Read more Article contains Text Tagged in... Wales England Decision Making Training & cpd Generic Medicine Scotland
Factsheet 21/10/2015 Female Genital Mutilation (FGM) - Wales Preview Article Female Genital Mutilation (FGM) - Wales Time to read article: 2 mins Close Preview Female Genital Mutilation (FGM) has been a criminal offence in the UK since 1985 and the legislation was re-enacted in the Female Genital Mutilation Act 2003. Five official reports on the subject have been published since November 2013 and MPS has produced this guidance for members. Read more Article contains Text Tagged in... Compliance Managing clinical risk Wales Generic Medicine Confidentiality Use Guidelines
Factsheet 01/10/2015 NHS complaints procedure - Wales Preview Article NHS complaints procedure - Wales Time to read article: 4 mins Close Preview New regulations on NHS complaints in Wales came into force on 1 April 2011. The regulations, along with guidance, are designed to make complaints handling open and accountable, fair and proportionate, and patient-focused – with a view to seeking continuous improvement. Read more Article contains Text Tagged in... Managing clinical risk Complaints General Surgery Reputation management Wales
Factsheet 01/10/2015 Confidentiality – Disclosures relating to patients who are unable to... Preview Article Confidentiality – Disclosures relating to patients who are unable to consent - Wales Time to read article: 4 mins Close Preview You owe a duty of confidentiality to all your patients, past or present, even if they are adults who lack capacity. You may be asked to provide information from the medical records of patients who are incapable of giving consent, are aged under 18, or have died. This factsheet gives you further information about dealing with these circumstances. Read more Article contains Text Tagged in... Medical Records Communication Managing clinical risk Consent Wales Issues & conflict management
Factsheet 01/10/2015 Making audio and visual recordings of patients - Wales Preview Article Making audio and visual recordings of patients - Wales Time to read article: 4 mins Close Preview Making and using audio and visual recordings of patients can benefit medical training, research and treatment. However, it poses risks for doctors regarding consent and confidentiality. Read more Article contains Text Tagged in... Wales Consent Managing clinical risk Patients Generic Medicine
01/10/2015 Needlestick injuries Preview Article Needlestick injuries Time to read article: 4 mins Close Preview Needlestick injuries can be classified as any piercing wound caused by a hypodermic needle, or by other sharp instruments or objects such as scalpels, mounted needles, broken glassware, etc. Read more Article contains Text Tagged in... Generic Medicine Health & safety Wales Patients
Factsheet 01/10/2015 Consent – Children and young people - Wales Preview Article Consent – Children and young people - Wales Time to read article: 3 mins Close Preview Valid consent is just as important when treating children and young people as it is with adults. In some situations children are able to give consent themselves, and sometimes others need to take the decision on their behalf. This factsheet sets out the basic information to enable you to obtain the appropriate consent from children and young people. Read more Article contains Text Tagged in... Paediatrics Use Guidelines Managing clinical risk Consent Generic Medicine Wales
01/10/2015 Communicating with patients by text message - Wales Preview Article Communicating with patients by text message - Wales Time to read article: 2 mins Close Preview Text messaging allows practices to target and contact hundreds of patients within minutes. Patients can respond by text with replies automatically forwarded to a specified email address. Many practices are signing up to using a text messaging service to inform patients of appointments, flu vaccinations, etc. Read more Article contains Text Tagged in... Communication Consent Practice management Issues & conflict management Medical Records General practice
Factsheet 27/08/2015 Safeguarding adults - Wales Preview Article Safeguarding adults - Wales Time to read article: 3 mins Close Preview The Care Act (2014) sets out the framework for local authorities to use (alongside health and social services)to protect adults considered at risk from abuse or neglect. Read more Article contains Text Tagged in... Generic Medicine Patients Wales
Factsheet 19/05/2015 Safeguarding children - Wales Preview Article Safeguarding children - Wales Time to read article: 4 mins Close Preview The GMC states that “Whether or not you have vulnerable children or young people as patients, you should consider their needs and welfare and offer them help if you think their rights have been abused or denied.” Surgery consultations, home visits, accident and emergency admissions and contact with other professionals who work with children help to build up a picture of a child’s situation. Read more Article contains Text Tagged in... Listen Ethics Generic Medicine Patients Wales Managing clinical risk
Factsheet 19/05/2015 Safe prescribing - Wales Preview Article Safe prescribing - Wales Time to read article: 3 mins Close Preview Medication errors account for approximately 20% of all clinical negligence claims against doctors in both primary and secondary care. The costs associated with adverse events and inappropriate prescribing in the UK has been estimated at more than £750 million per year. This factsheet gives advice about avoiding prescribing errors. Read more Article contains Text Tagged in... Consent Prescribing Generic Medicine Wales Managing clinical risk
15/05/2015 Communicating with patients by text message - England Preview Article Communicating with patients by text message - England Time to read article: 2 mins Close Preview Text messaging allows practices to target and contact hundreds of patients within minutes. Patients can respond by text with replies automatically forwarded to a specified email address. Many practices are signing up to using a text messaging service to inform patients of appointments, flu vaccinations, etc. Read more Article contains Text Tagged in... Medical Records Confidentiality Wales Practice management General practice Managing clinical risk
Factsheet 27/04/2015 Dealing with non-compliant patients - Wales Preview Article Dealing with non-compliant patients - Wales Time to read article: 2 mins Close Preview A doctor’s primary concern is to do their best for their patients; this includes giving advice and treatment, and arranging investigations in accordance with the current evidence base and the patient’s best interests. Read more Article contains Text Tagged in... GP locum Wales General practice Listen Compliance Professionalism
Factsheet 20/04/2015 Confidentiality – Disclosures without consent - Wales Preview Article Confidentiality – Disclosures without consent - Wales Time to read article: 6 mins Close Preview Certain circumstances can mean you are obliged to disclose information about a patient, even if you do not have their consent; under other circumstances, disclosure may be justifiable. This factsheet gives you further information about these circumstances. Read more Article contains Text Tagged in... Managing clinical risk Issues & conflict management Consent Ethics Wales Confidentiality
Factsheet 01/04/2015 Report writing - Wales Preview Article Report writing - Wales Time to read article: 3 mins Close Preview An important starting point is your written report on the circumstances of the incident. This factsheet gives more information about writing this report. Read more Article contains Text Tagged in... Record keeping Generic Medicine Managing clinical risk Wales GP locum
Factsheet 01/04/2015 Medical records - Wales Preview Article Medical records - Wales Time to read article: 3 mins Close Preview Good medical records – whether electronic or handwritten – are essential for the continuity of care of your patients. Adequate medical records enable you or somebody else to reconstruct the essential parts of each patient contact without reference to memory. They should therefore be comprehensive enough to allow a colleague to carry on where you left off. Read more Article contains Text Tagged in... Wales CQC compliance Managing clinical risk Record keeping Medical Records Generic Medicine
Factsheet 30/01/2015 Mental Capacity Act 2005 – Lasting Powers of Attorney - England and W... Preview Article Mental Capacity Act 2005 – Lasting Powers of Attorney - England and Wales Time to read article: 3 mins Close Preview The Mental Capacity Act (MCA ) creates a new form of power of attorney – Lasting Power of Attorney (LPA), which gives another individual the authority to make decisions for an individual who now lacks capacity. This factsheet gives you more information about LPAs. Read more Article contains Text Tagged in... Wales England Ethics Generic Medicine
Factsheet 30/01/2015 Mental Capacity Act 2005 – Court of Protection and deputies Preview Article Mental Capacity Act 2005 – Court of Protection and deputies Time to read article: 2 mins Close Preview The Mental Capacity Act (the Act) established the Court of Protection, whose role it is to protect individuals who lack capacity and make rulings on difficult decisions about their care and welfare. This factsheet gives you more information about the role of the Court of Protection. Read more Article contains Text Tagged in... Ethics Scotland Issues & conflict management Wales England Managing clinical risk
Factsheet 14/01/2015 Statement of fitness for work Preview Article Statement of fitness for work Time to read article: 2 mins Close Preview Fit note is an informal name for the Statement of Fitness for Work. The Statement intends to advise patients who are on sick leave for more than seven days on whether, with extra support from their employer, they could return to work. Read more Article contains Text Tagged in... Generic Medicine General practice Wales Managing clinical risk GP locum Competence
Factsheet 14/01/2015 Confidentiality – General principles - Wales Preview Article Confidentiality – General principles - Wales Time to read article: 5 mins Close Preview Confidentiality is at the centre of maintaining trust between patients and doctors. As a doctor, you have access to sensitive personal information about patients and you have a legal and ethical duty to keep this information confidential, unless the patient consents to the disclosure, disclosure is required by law or is necessary in the public interest. This factsheet sets out the basic principles of confidentiality. Read more Article contains Text Tagged in... General practice Consent Managing clinical risk Wales Use Guidelines Data Protection
Factsheet 14/01/2015 Confidentiality – General principles - Northern Ireland Preview Article Confidentiality – General principles - Northern Ireland Time to read article: 6 mins Close Preview Confidentiality is at the centre of maintaining trust between patients and doctors. As a doctor, you have access to sensitive personal information about patients and you have a legal and ethical duty to keep this information confidential, unless the patient consents to the disclosure; disclosure is required by law or is necessary in the public interest. This factsheet sets out the basic principles of confidentiality. Read more Article contains Text Tagged in... Consent Use Guidelines Issues & conflict management Managing clinical risk General practice GP locum
Factsheet 04/11/2014 Removal of medical equipment after death - Wales Preview Article Removal of medical equipment after death - Wales Time to read article: 2 mins Close Preview If a patient dies and the death is reportable to the coroner, you should leave all equipment in place until you have discussed the case with the coroner’s officer. This factsheet gives you further information about what to do. Read more Article contains Text Tagged in... Managing clinical risk General Surgery Wales Equipment Health & safety