01/10/2015 Chapter 4: Professionalism - What to do when things go wrong Preview Article Chapter 4: Professionalism - What to do when things go wrong Time to read article: 6 mins Close Preview The overwhelming majority of patients receive safe and effective care. However, when things do go wrong, it can be catastrophic for all involved. Part of being professional is having the knowledge and awareness to deal with such situations effectively. Read more Article contains Text Tagged in... Professionalism Issues & conflict management Generic Medicine CQC compliance Ethics Complaints
Factsheet 01/10/2015 Confidentiality – Disclosures relating to patients who are unable to... Preview Article Confidentiality – Disclosures relating to patients who are unable to consent - Wales Time to read article: 4 mins Close Preview You owe a duty of confidentiality to all your patients, past or present, even if they are adults who lack capacity. You may be asked to provide information from the medical records of patients who are incapable of giving consent, are aged under 18, or have died. This factsheet gives you further information about dealing with these circumstances. Read more Article contains Text Tagged in... Generic Medicine Wales Managing clinical risk Issues & conflict management Consent Communication
Factsheet 01/10/2015 Consent – Children and young people - Wales Preview Article Consent – Children and young people - Wales Time to read article: 3 mins Close Preview Valid consent is just as important when treating children and young people as it is with adults. In some situations children are able to give consent themselves, and sometimes others need to take the decision on their behalf. This factsheet sets out the basic information to enable you to obtain the appropriate consent from children and young people. Read more Article contains Text Tagged in... Paediatrics Consent Generic Medicine Wales Use Guidelines Managing clinical risk
01/10/2015 Communicating with patients by text message - Wales Preview Article Communicating with patients by text message - Wales Time to read article: 2 mins Close Preview Text messaging allows practices to target and contact hundreds of patients within minutes. Patients can respond by text with replies automatically forwarded to a specified email address. Many practices are signing up to using a text messaging service to inform patients of appointments, flu vaccinations, etc. Read more Article contains Text Tagged in... Medical Records Practice management Consent Issues & conflict management General practice Communication
30/09/2015 Checklist to discuss with your trainer Preview Article Checklist to discuss with your trainer Time to read article: 2 mins Close Preview Read more Article contains Text Tagged in... General practice Communication Competence
Factsheet 30/09/2015 Consent – The basics - Scotland Preview Article Consent – The basics - Scotland Time to read article: 3 mins Close Preview Respect for patients’ autonomy is expressed in consent law; to impose care or treatment on people without respecting their wishes and right to self-determination is not only unethical, but illegal. Read more Article contains Text Tagged in... Consent Managing clinical risk Generic Medicine Communication Scotland Use Guidelines
Factsheet 30/09/2015 Consent – The basics - Scotland Preview Article Consent – The basics - Scotland Time to read article: 3 mins Close Preview Respect for patients autonomy is expressed in consent law; to impose care or treatment on people without respecting their wishes and right to self-determination is not only unethical, but illegal. Read more Article contains Text Tagged in... Managing clinical risk Consent Ethics Use Guidelines Scotland Issues & conflict management
29/09/2015 Ask the expert - Duty of candour Preview Article Ask the expert - Duty of candour Time to read article: 2 mins Close Preview The NHS statutory duty of candour was extended to all GP practices in April. Since then Medical Protection has received many inquiries from GP members on what this means for them. Rachel Birch, Medicolegal Adviser, responds to these concerns. Read more Article contains Text Tagged in... Communication Ethics Managing clinical risk General practice GP locum
27/08/2015 Safeguarding adults Preview Article Safeguarding adults Time to read article: 3 mins Close Preview Read more Article contains Text Tagged in... Generic Medicine Investigations Listen
22/07/2015 How to… manage difficult interactions Preview Article How to… manage difficult interactions Time to read article: 3 mins Close Preview Dr Vanessa Perrott, GP and MPS Education Faculty Member, shares advice on managing difficult interactions with patients Read more Article contains Text Tagged in... Issues & conflict management
Factsheet 19/05/2015 Safeguarding children - Wales Preview Article Safeguarding children - Wales Time to read article: 4 mins Close Preview The GMC states that “Whether or not you have vulnerable children or young people as patients, you should consider their needs and welfare and offer them help if you think their rights have been abused or denied.” Surgery consultations, home visits, accident and emergency admissions and contact with other professionals who work with children help to build up a picture of a child’s situation. Read more Article contains Text Tagged in... Ethics Wales Managing clinical risk Generic Medicine Listen Patients
18/05/2015 MPS is calling on the government to address the name and shame cultur... Preview Article MPS is calling on the government to address the name and shame culture in the NHS Close Preview An MPS survey of more than 500 UK health professionals indicates there has not been a positive culture change in the NHS in four years. Read more Article contains Text Tagged in... General practice GP locum Professionalism Issues & conflict management
Case report 15/05/2015 Cumulative errors Preview Article Cumulative errors Time to read article: 3 mins Close Preview Mrs G, 34, presented to the delivery suite at 12pm, 38 weeks into her first pregnancy. Her antenatal care had been uneventful apart from measuring slightly “large for dates”. She was found to have a longitudinal lie with a cephalic presentation, and was experiencing three contractions every ten minutes. The midwife examined her and found her to be 2cm dilated with a fully effaced cervix and “intact membranes”. Read more Article contains Text Tagged in... Obstetrics & Gynaecology Paediatrics Communication Casebook Claims Record keeping
Factsheet 06/05/2015 Communicating with patients by text message - Scotland Preview Article Communicating with patients by text message - Scotland Time to read article: 2 mins Close Preview Text messaging allows practices to target and contact hundreds of patients within minutes. Patients can respond by text with replies automatically forwarded to a specified email address. Many practices are signing up to using a text messaging service to inform patients of appointments, flu vaccinations etc. Read more Article contains Text Tagged in... Scotland Generic Medicine Practice management Communication
Case report 05/05/2015 Stroke after carotid surgery Preview Article Stroke after carotid surgery Time to read article: 3 mins Close Preview Miss C, a 30-year-old accountant, developed an asymptomatic left-sided neck lump. A CT scan revealed a 23 x 17 x 27mm mass at the carotid bifurcation consistent with a carotid body tumour. Read more Article contains Text Tagged in... Consent Casebook Claims Communication Managing clinical risk Casebook Scotland
Factsheet 27/04/2015 Dealing with non-compliant patients - Wales Preview Article Dealing with non-compliant patients - Wales Time to read article: 2 mins Close Preview A doctor’s primary concern is to do their best for their patients; this includes giving advice and treatment, and arranging investigations in accordance with the current evidence base and the patient’s best interests. Read more Article contains Text Tagged in... Professionalism Wales Issues & conflict management Listen Patients GP locum
Factsheet 20/04/2015 Confidentiality – Disclosures without consent - Wales Preview Article Confidentiality – Disclosures without consent - Wales Time to read article: 6 mins Close Preview Certain circumstances can mean you are obliged to disclose information about a patient, even if you do not have their consent; under other circumstances, disclosure may be justifiable. This factsheet gives you further information about these circumstances. Read more Article contains Text Tagged in... Generic Medicine Ethics Consent Managing clinical risk Confidentiality Wales
Articles and features 14/04/2015 Ask MPS Preview Article Ask MPS Time to read article: 5 mins Close Preview Miss Francesca Th’ng and Mr Marios Patronis share the case of Mrs A, who sadly died following the insertion of a chest drain after surgery Read more Article contains Text Tagged in... Decision Making New Doctor Managing clinical risk
Articles and features 01/04/2015 Surviving on calls Preview Article Surviving on calls Time to read article: 1 mins Close Preview Top ten tips to survive those dreaded on calls Read more Article contains Text Tagged in... New Doctor Generic Medicine Professionalism Managing clinical risk Communication Competence
02/02/2015 Managing challenging interactions Preview Article Managing challenging interactions Close Preview Every GP will experience challenging patients, says GP and Head of Member Education for MPS Dr Mark Dinwoodie, the key is how to manage those interactions in the best way. Read more Article contains Audio Tagged in... General Practice members General practice Communication Issues & conflict management
02/02/2015 Using NHS Choices Preview Article Using NHS Choices Close Preview John Robinson is responsible for all the user generated content on NHS Choices, here he argues that by adopting a constructive approach to social media, rather than a defensive one, doctors can use online patient feedback to their advantage. Read more Article contains Audio Tagged in... Reputation management General Practice members Communication General practice
Factsheet 02/02/2015 Report writing - Scotland Preview Article Report writing - Scotland Time to read article: 3 mins Close Preview One incident can be investigated in a number of different ways – as a complaint, a clinical negligence claim, a criminal case, a disciplinary matter by your employer, a Procurator Fiscal’s FAI or a complaint to the GMC. An important starting point is your written report on the circumstances of the incident. This factsheet gives more information about writing this report. Read more Article contains Text Tagged in... Scotland GP locum Managing clinical risk Generic Medicine Communication Practice management
Factsheet 30/01/2015 Mental Capacity Act 2005 – Court of Protection and deputies Preview Article Mental Capacity Act 2005 – Court of Protection and deputies Time to read article: 2 mins Close Preview The Mental Capacity Act (the Act) established the Court of Protection, whose role it is to protect individuals who lack capacity and make rulings on difficult decisions about their care and welfare. This factsheet gives you more information about the role of the Court of Protection. Read more Article contains Text Tagged in... Northern Ireland England Issues & conflict management Ethics Wales Managing clinical risk
Factsheet 30/01/2015 Mental Capacity Act 2005 - Advance decisions - England Preview Article Mental Capacity Act 2005 - Advance decisions - England Time to read article: 4 mins Close Preview An advance decision (“living will”) to refuse future medical treatment – should the patient then lack capacity – can be made by a person who is over 18 and who has capacity. This factsheet gives further information about advance decisions. Read more Article contains Text Tagged in... Compliance Communication Generic Medicine England Ethics