The sooner you call MPS about an ethical or legal dilemma, the sooner the matter can be resolved. Professor Carol Seymour, Dr Tom Mosedale, Dr Richard Brittain and Sara Williams explore how and why Collateral-damage foundation doctors get into troubleCollateral-damage foundation doctors get into trouble

The words CQC and inspection can strike fear into the hearts of practices; what can your practice do to get through this daunting time? Charlotte Hudson investigates.

Cross Hills is a semi-rural practice on the edge of the Yorkshire Dales, located between Keighley and Skipton. Part of the Airedale Wharfedale and Craven Clinical Commissioning Group, it is a training practice with just over 12,000 patients, ten GPs, one Registrar, two advanced nurse practitioners and a full practice nursing team, as well as dedicated admin support staff.

All GPs will be expected to provide patients with online access to their medical records by 2015, but not everyone believes it is a good idea. Dr Amir Hannan shares how Haughton Thornley Medical Centre approached online access to records and how their patients responded.

In this issue we share a case where a GP got in trouble prescribing for a family member, when a pharmacist reported him to the GMC

Dr Stephanie Bown, MPS Director of Policy and Communications, examines why keeping accurate, detailed records is so important when it comes to continuity of care.

The GMC’s latest Good Medical Practice reflects the ever-changing demands of modern healthcare provision, says Dr Rachel Birch, and these two cases illustrate two areas where the GMC has expanded its guidance

In April the clinical landscape of the NHS will undertake the biggest change since its inception in 1948. In his analysis of the changes, Dr Simon Abrams raises concerns over potential conflicts of interest.

MPS clinical risk manager Diane Baylis shares risk advice for practices in how to prepare for a CQC inspection.

In this issue we share a case where a locum GP raised concerns about patient safety in a practice he had worked at for three months

Dr Mahibur Rahman, Medical Director of Emedica, shares with Charlotte Hudson insider knowledge on how to pass the MRCGP exams

In the world of NHS reform, there’s little room for anything else but doublethink. Dr Euan Lawson, a locum GP from Cumbria, shares his views

In this alert Julie Price, MPS’s Clinical Risk Programme Manager, highlights the risk of healthcare assistants performing immunisations

Some years ago we teamed up with the UK’s leading provider of workplace advice to provide the Croner helpline to our Practice Xtra members. Louise Barnes, Senior Employment Consultant at Croner, reveals the top five workplace issues.

Consent for taking photographs and making recordings is vital, explains MPS medicolegal adviser Dr Pallavi Bradshaw.

The second stage is where the complaint is not resolved in the practice and the complainant asks for an Independent Review by the Scottish Public Services Ombudsman.