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Factsheet 01/10/2013

HSC complaints procedure – Hospital setting

HSC complaints procedure – Hospital setting

Time to read article: 5 mins
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Complaints in health and social care: standards and guidelines for resolution and learning (2009) aims to provide a simple, consistent approach for staff who handle complaints, and for patients who raise complaints across all health and social care services.

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Factsheet 01/08/2013

Parental responsibility - Wales

Parental responsibility - Wales

Time to read article: 3 mins
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Parental responsibility refers to the rights and responsibilities that most parents have in respect of their children. This factsheet gives advice on who has parental responsibility and where responsibility lies in situations in which there are disagreements over the best interests of the child.

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01/07/2013

Recording consent and consent forms

Recording consent and consent forms

Time to read article: 1 mins
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Apart from certain treatments carried out under the Mental Health Act and some forms of fertility treatment, there is no legal requirement to obtain written consent, but most health organisations have policies stipulating when written consent should be obtained. Employees are expected to be familiar with these and adhere to them.

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Articles and features 04/06/2013

Social Media Black Hole

Social Media Black Hole

Time to read article: 4 mins
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The GMC’s latest advice around social media has caused much debate. Here chair of the GMC, Professor Sir Peter Rubin responds to the criticism, and new GP Dr Laura Davison comments on the guidance

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Factsheet 01/05/2013

Confidentiality – Disclosures without consent - Northern Ireland

Confidentiality – Disclosures without consent - Northern Ireland

Time to read article: 4 mins
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Certain circumstances can mean you are obliged to disclose information about a patient, even if you do not have their consent; under other circumstances, disclosure may be justifiable. This factsheet gives you further information about these circumstances.

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01/05/2013

Access to medical reports

Access to medical reports

Time to read article: 3 mins
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Doctors may, on occasion, receive a request from a patient’s employer for a medical report to be delivered directly to the HR department, without the patient seeing it. However, before any medical report can be provided, you must be satisfied that the patient has given valid consent to the release of the information.

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