10/04/2017

Complaints Handling Procedure – NHS Scotland

Complaints Handling Procedure – NHS Scotland

Time to read article: 5 mins
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Medical Protection understands that handling complaints can be complex and stressful. It requires time and commitment when individuals may be feeling vulnerable. Investing time and getting it right can help resolve issues quickly and avoid escalation.

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Factsheet 17/06/2016

Safe prescribing - Scotland

Safe prescribing - Scotland

Time to read article: 3 mins
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Medication errors account for approximately 20% of all clinical negligence claims against doctors in both primary and secondary care. The costs associated with adverse events and inappropriate prescribing has been estimated at more than £750 million per year. This factsheet gives advice about avoiding prescribing errors.

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Prescription for Risk – A prescribing workshop for nurses

Prescription for Risk – A prescribing workshop for nurses

Time to read article: 1 mins
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This workshop has been developed to help nurses who are working in specialist roles to increase awareness of the potential for things to go wrong and to practice safely, particularly with regards to prescribing.

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Workshop

Mastering adverse outcomes

Location: Various (Read more for further details)
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Mastering adverse outcomes

This workshop will give you the skills to successfully communicate with your patients should they suffer an adverse outcome during their care. Gain effective strategies and enhanced skills to help you respond, with an introduction to the ethical, legal and regulatory obligations that you would face following an adverse outcome.

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Workshop

Mastering professional interactions

Location: Various (Read more for further details)
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Mastering professional interactions

This workshop offers professional insights and key communication skills for when patient care passes between doctors. It is designed to help you improve the safety of care that you and your colleagues collectively provide. By highlighting the danger of assumption, and the need for communication, it can also help you reduce your risk of complaints or claims.

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