Advice centre

CQC compliance topped a recent Medical Protection survey of practice managers’ main concerns. We profile a practice who were recently inspected by the CQC, and interview two inspection managers about how practices can prepare for the process

Flexible working was introduced to help employees achieve a better 'work-life' balance. Croner frequently answer questions on their advice line from practices about flexible working

Charlotte Hudson, deputy editor of Practice Matters, interviews Nick Giles, area operations manager for the One Medical group - The Light, Leeds, about the secret to the practice's success.

The key to resolving many complaints is handling them early on at a local level. Terri Bonnici, MPS medical complaints adviser, presents a case study showing what could happen if you don’t get to grips with a complaint in the early stages.

Consulting on the telephone requires a different skill-set, relying on common sense and improvisation. Learning how to do this effectively is necessary to safeguard patients and your professional position, says GP and popular author Dr Tony Males

Try these sample AKT questions provided by Dr Mahibur Rahman from Emedica

In this issue we bring you two interesting cases; the first encourages GPs to exercise caution when diagnosing haematuria, and the second highlights how various poor communication channels can have a negative impact on patient care.

With the ever-changing legislation surrounding the management of controlled drugs, clinical risk manager Kate Taylor asks, is your practice is up-to-date?

MPS clinical risk programme manager Julie Price discusses how to build a patient safety culture in primary care.