Advice centre

A disagreement between a specialty trainee and her consultant lies at the heart of a regulatory hearing following a patient’s death.

Mrs D presents to her GP Dr N with a long-standing lesion on her scalp. Dr N removes it but what has he missed?

Complaints in health and social care: standards and guidelines for resolution and learning (2009) aims to provide a simple, consistent approach for staff who handle complaints, and for patients who raise complaints across all health and social care services.