Advice centre

MPS Claims Manager Ashley Dee, who is based in our Edinburgh office, explains the claims process step-by-step and what it means for you

Learning how to manage stress is a huge part of being a good doctor. Consultant anaesthetist Dr Rachel Black opens up about her struggles with alcohol and how she overcame them

Handover is a critical time when things can go wrong. Dr Pallavi Bradshaw, MPS medicolegal adviser, shares advice on what information should be handed over to the team coming on, while highlighting the importance of good communication.

What happens on tour stays on tour, but what happens on Twitter stays on Google forever. Doctors should be cautious when posting on social media sites, says Jack Kellett assistant web editor.

Text messaging allows practices to target and contact hundreds of patients within minutes. Patients can respond by text with replies automatically forwarded to a specified email address. Many practices are signing up to using a text messaging service to inform patients of appointments, flu vaccinations etc.

Dr Rob Hendry, MPS Medical Director, says junior doctors need more support from senior staff during their first days in the job.

Sir Robert Francis QC is heading up an independent review into creating the open and honest reporting culture in the NHS.

The Clinical Communication Programme (CCP)

A highly intensive interpersonal skills training programme which greatly enhances doctor-patient communication and creates significant behavioural and attitudinal change.