The CQC’s new regulations introduce the new fundamental standards, detailed below.

The CQC is the regulator for health and social care in England. It monitors, inspects and regulates general practices to make sure they meet fundamental standards of quality and safety.

You can get direct assistance from Medical Protection by requesting a Clinical Risk Self Assessment (CRSA), which is a systematic approach that identifies risk and develops practical solutions, as one of the benefits of membership. Our experience has been that a CRSA is invaluable in assisting practices in preparing for their CQC inspection and also post-CQC inspection, to assist with issues raised by the CQC inspector.

The CQC wants to define what good quality care looks like in order to be able to effectively inspect and rate practices.

The overwhelming majority of patients receive safe and effective care. However, when things do go wrong, it can be catastrophic for all involved. Part of being professional is having the knowledge and awareness to deal with such situations effectively.

MPS understands that handling complaints can be complex and stressful. It requires time and commitment during a period when individuals are feeling at their most vulnerable. Getting it right can pay huge dividends and this factsheet aims to provide you with what you need to know about NHS complaints.

The CQC has agreed not to use bandings for GP intelligent monitoring, following a thorough review of last year’s process and outcomes.

The CQC has introduced a new regulation that makes it a statutory duty to have systems in place that capture patient safety incidents.

This workshop will help you to gain a greater understanding of the patient safety culture that exists in your practice, allowing you to identify and target areas for improvement.

The words CQC and inspection can strike fear into the hearts of practices; what can your practice do to get through this daunting time? Charlotte Hudson investigates.

Cross Hills is a semi-rural practice on the edge of the Yorkshire Dales, located between Keighley and Skipton. Part of the Airedale Wharfedale and Craven Clinical Commissioning Group, it is a training practice with just over 12,000 patients, ten GPs, one Registrar, two advanced nurse practitioners and a full practice nursing team, as well as dedicated admin support staff.

In April the clinical landscape of the NHS will undertake the biggest change since its inception in 1948. In his analysis of the changes, Dr Simon Abrams raises concerns over potential conflicts of interest.

MPS clinical risk manager Diane Baylis shares risk advice for practices in how to prepare for a CQC inspection.

Consent for taking photographs and making recordings is vital, explains MPS medicolegal adviser Dr Pallavi Bradshaw.

The second stage is where the complaint is not resolved in the practice and the complainant asks for an Independent Review by the Scottish Public Services Ombudsman.