We welcome all feedback and take any complaints from our members seriously. If you consider that we have failed to provide the service you expected, it’s important that you get in touch with us. Following the steps below will help us understand your concerns so we can investigate them fully and provide you with our response.
If you are unhappy with any aspect of your membership, claim or service you have received there are a number of ways to get in touch:
If you prefer to speak with us and the matter is concerning a request for assistance, please contact our Medicolegal advice line
Medicolegal telephone lines are open Monday - Friday 08:30-17:30.
Or if the matter is concerning any other service relating to your membership, please contact Member Services
Member Services telephone lines are open Monday - Friday 08:00-18:30.
Calls may be recorded for monitoring and training purposes.
It is important to us that we protect your data and confidentiality. To process your query as efficiently as possible we will require confirmation of a few security details such as: membership number, first line of your address and postcode, date of birth, email address or telephone number.
For information on our use of your personal data and your rights, including in relation to data protection complaints, please see our Privacy Notice.
We aim to resolve your complaint as quickly as possible. If we are unable to resolve your complaint within 3 working days following the date of receipt of your complaint we will issue you with an acknowledgement within 5 working days. We will aim to provide you with our final response within 8 weeks and will keep you updated no later than 4 weeks following receipt of your complaint.
You'll notice a few things have changed on our website. After asking our members what they want in an online platform, we've made it easier to access our membership benefits and created a more personalised user experience.
Why not take our quick 60-second tour? We'll show you how it all works and it should only take a minute.
Take the tour Continue to site
Use the top navigation bar to access essential links from any page of the site.
Should you need to contact us, our phone numbers are always visible.
Start your search by choosing your profession and/or area of interest through the two dropdowns.
Enter keywords to find specific resources. For exact terms, just use speech marks, e.g. "record keeping".
We'll save your profession in the "I am a..." dropdown filter for next time.
Narrow your search based on theme, field, format, article, type or location.
Based on the pages you visit, we'll also provide useful links under the 'More' tab.
Now you've seen all of the updated features, it's time for you to try them out.
Continue to site Take again