As an experienced general surgeon you will know all about the risk of complaints and litigation. This masterclass can reduce your risk by developing your communication skills and teaching you a range of practical techniques to improve your patient interactions.
Understand the link between communication and litigation.
Incorporate the skills of listening, reflection and checking on patient understanding.
Improve the skills required for consent and shared decision making.
Appreciate patient motivations to complain or claim.
Communicate regret and empathy with the patient’s situation and understand that this is not necessarily an admission of liability.
Apply models for communicating with patients about adverse outcomes.
Be provided with skills that will help reduce your exposure to complaints and claims.
Event Information
Location:
Various
Synopsis:
As an experienced general surgeon you will know all about the risk of complaints and litigation. This masterclass can reduce your risk by developing your communication skills and teaching you a range of practical techniques to improve your patient interactions.
Suitable:
Experienced general surgeons
Format:
A one-day interactive and practical masterclass tailored to the needs of experienced general surgeons.
Read real-life cases of complaints, claims and clinical negligence taken from our archives.
Chosen to give you clear learning points to help you avoid similar situations and reduce your risk, the cases also feature advice from medicolegal experts.
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