Advice centre

It has come to the attention of our practice that a long-standing member of our reception staff team is registered as a patient at our practice. We had a management meeting about this and the partners feel uncomfortable about the arrangement. Please can you advise on how we should manage this situation – should we remove her from the practice list?

Nurse and CQC inspection adviser Elaine Biscoe says that more training is needed for nurses as their responsibilities expand at a rapid rate.

As summer approaches GPs will experience increasing requests for declarations that patients are “fit to fly”. Sessional GP and medicolegal consultant Dr Rachel Birch presents three case scenarios advising what you can do to support patients while minimising your risks.

With complaints against nurses increasing, clinical risk manager Kate Taylor shares tips on how to decrease risks associated with delegation

“From the case files” features unusual cases and cases with strong learning points. Here we deal with a common question on the MPS helpline – how to deal with a father’s requests to access his child’s records.

Dr Clare Etherington, Clinical Lead for MAP at the RCGP, discusses the benefits of the new route to membership for established GPs

MPS advisers answer real dilemmas from the advice line

Professor Sir Peter Rubin, Chair of the GMC, discusses the GMC’s latest campaign and online resource

Professor Nigel Sparrow, senior national GP advisor at the CQC, chats to Charlotte Hudson about the regulator’s new ratings for GP surgeries