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Advice centre articles
Managing challenging interactions
Every GP will experience challenging patients, says GP and Head of Member Education for MPS Dr Mark Dinwoodie, the key is how to manage those interactions in the best way.
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John Robinson is responsible for all the user generated content on NHS Choices, here he argues that by adopting a constructive approach to social media, rather than a defensive one, doctors can use online patient feedback to their advantage.
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Report writing - Scotland
Time to read article: 3 mins
One incident can be investigated in a number of different ways – as a complaint, a clinical negligence claim, a criminal case, a disciplinary matter by your employer, a Procurator Fiscal’s FAI or a complaint to the GMC. An important starting point is your written report on the circumstances of the incident. This factsheet gives more information about writing this report.
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Mental Capacity Act 2005 - Advance decisions - England
Time to read article: 4 mins
An advance decision (“living will”) to refuse future medical treatment – should the patient then lack capacity – can be made by a person who is over 18 and who has capacity. This factsheet gives further information about advance decisions.
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Dos and don'ts of telephone consultations
Time to read article: 1 mins
Document telephone consultations contemporaneously.
Obtain and document a thorough history. Telephone consultations do not give a GP the opportunity to assess clinical signs.
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Care in the community
Time to read article: 5 mins
One of the biggest risks in treating elderly patients in nursing homes is communication. Dr Rachel Birch, a sessional GP and MPS medicolegal adviser, reviews a case where communication failure led to patient harm. she then answers typical medicolegal queries around community care
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Dealing with non-compliant patients
Time to read article: 3 mins
Dr Richard Stacey provides a step-by-step approach to dealing with patients who do not comply
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Communicating with patients by fax and email - England
Time to read article: 3 mins
Electronic communication can provide a useful and alternative point of access for patients. However, you should ensure that, if sensitive information needs to be sent electronically, safeguards are in place to avoid breaching patient confidentiality. This factsheet sets out the potential risks of electronic communication.
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Articles and features
01/10/2014
The Apprentice
The Apprentice
Time to read article: 3 mins
In her last column, our columnist Laura Davison, talks about her experiences of being a new GP.
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